Concierge

In many hotels, the concierge has one of the highest profile positions, constantly in the public eye, helping guests to see that their needs are met. The concierge is vital in providing guests and visitors with that all-important positive impression of the hotel or motel and its staff.

What would I do?

As a concierge, your main task would be to provide information to guests about the hotel services, the local area and shops, current attractions or events, restaurants and cafes. You would also be of assistance to them, helping to organize and book tours or transport, especially taxis, and other forms of entertainment such as sporting events, the theatre or the movies. Guests often ask concierges to recommend restaurants and make bookings for them.

What training do I need?

Formal qualifications aren’t required to work as a concierge; however a relevant nationally recognised qualification would help prepare you for work in the industry and to move forward in your career.

The Certificate II in Hospitality (Operations) is the entry-level qualification, providing the basic skills to work in this or a number of other positions in the hospitality industry. The Certificate III in Hospitality (Operations) provides additional training to develop a broader range of skills.

What personal attributes do I need?

The personal attributes you need as a concierge focus on customer service skills. You should have:

• Excellent interpersonal and communication skills
• Good personal presentation
• The ability to work as part of a team
• A commitment to providing excellent customer service
• The ability to work quickly and efficiently
• Good organizational and time management skills

A current driver’s licence may be a requirement. An excellent knowledge of the local area, town or city is required.

How many hours can I expect to work in a week?

Concierges are normally employed on a full-time basis. It is important that you are flexible in your availability and willing to work evenings, weekends and public holidays.

What are my employment prospects?

Employment prospects are good for enthusiastic, committed individuals who have excellent customer service skills.

How do I find a job as a Concierge?

If you have access to the internet go to discoverjobs.com.au, this a website dedicated to helping you find employment in the hospitality industry. Or send an email and your resume to the hotels or motels you would like to work at. Follow up your approaches.